Refund policy

Returns and exchanges

You have 30 days from the date of delivery to request a return or exchange. Items must be unused, in their original unopened packaging, and accompanied by a receipt or proof of purchase. Gift cards and discounted or sale items cannot be returned.

Damaged, defective or wrong items

If your order arrives damaged or defective, or we sent the wrong item, email care@littledropsofwater.com with your order number and photos of the problem. We reply within one business day with a prepaid return label, and we ship your replacement as soon as the return reaches us, at no cost to you.

Lost in transit

If your package is lost in transit, contact us with your order number and we will replace your order or refund it, at no cost to you.

Return shipping

For a change of mind, return shipping is paid by the customer and is not refundable. If your original order qualified for free shipping, the original shipping cost may be deducted from your refund. For returns valued over $75, we recommend a trackable service with insurance, because we cannot guarantee receipt of untracked parcels.

Refunds

Once your return is received and inspected, we email you to confirm. Approved refunds go back to your original payment method. If your refund has not arrived after 10 business days, please check with your bank first, then contact us.

Return address

Little Drops of Water USA LLC, 1915 Aster Rd, Sycamore, IL 60178, United States.

Questions

care@littledropsofwater.com · (855) 920-2721 · Monday–Friday, 9:00 AM – 5:00 PM CT.